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Help Desk

Live On-Line Support Help Desk & Training via DualDesk Remote Control Software and Remote Presentation Software

 

Advantig Engineering Remote Support Help Desk

 

Live Online Tech Support & Training via Remote-Control

 
 

DualDesk - Automatic Self-Installing, Remote Control / Remote Viewing Software.

 
  First you must contact us by telephone... You
will then be directed to the appropriate link.

Service and training is provided on a per incident basis if not covered by service or support contract. This includes rack mount systems, embedded systems, desktops, laptops and mobile business or residential computer systems running on a high speed internet connection.  Dialup and GSM/GPRS connected systems will be supported at an hourly fee rate of $60 /hour billed in 15 minute increments with a $60 minimum charge.

    • Per Incident fee - $60

Per Incident Pre-Paid Multi-Pack Rates

    • 2 Incidents - $100.00

    • 3 Incidents - $150.00

    • 5 Incidents - $250.00

*An "Incident" is defined as a service or training event starting from initial call until closure or resolution of the problem or issue. One incident may involve multiple sessions. A single support issue is a support request that cannot be broken down into un-related problems. If a support request consists of un-related problems, each shall be considered a separate incident. i.e. An incident for troubleshooting an existing CNC milling device driver in AutoCAD may not include support for installing a new wire or plunge EDM or plasma cutter device driver under the same incident. Support will be on a best effort basis and resolutions are not guaranteed.

 

After clicking one of the links, remote-support software will be installed on your computer, it will be automatically removed when the session ends.
If you are connecting to a technician or engineer, DualDesk will be used to establish a remote control connection automatically with no input required from you other than to run the file.  The technician or engineer will then be able to see and operate your computer almost the same as sitting in front of it.  You can see everything the technicians and engineers are doing and can end the session instantly at any time by double-clicking on the DualDesk icon in your system tray or right-clicking on the icon and selecting close from the popup menu.

If you are connecting to an instructor, you will establish a "View-Only" connection to the instructor's computer using DualDesk Presenter and you will only be able to view the instructor's computer screen.  Remote control inputs will be disabled and the instructor will not be able to see or control your computer. A high-speed internet connection is recommended for viewing.
 

Note: To use this service, the computer in question must be connected to the internet.

The automatic installation program you will download is password protected to prevent unauthorized use and to help deter hackers.  It can be attached to an email message or we can send it on disk if you have problems downloading.

 
 
 
Phone: +1 (813) 419-3547

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