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| Click |
Open |
Connected |
| Now
even a caveman can get remote support |
OneClick VNC Helpdesk is free for
non-commercial / personal use.
Click HERE to buy a Commercial Use
License.
    
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Works with Microsoft
Windows 7 / Vista / 2008 / 2003 / XP / 2000
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Support unlimited
customers from unlimited technician seats with one license
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Customizable tool box, messages,
icons, splash, logos and title bar names
OneClick
version 2.0.9.8 - Free
Download - Changes
(updated 12 August 2011)
If you
will be using OneClick in a commercial
environment or charging for services rendered,
a
Commercial use License for unlimited Technician
seats to support unlimited customers is a
one-time purchase starting at
$125.
OneClick
allows you to create customized auto-reconnecting remote support customer modules that allow you to
see and operate the remote computer in real-time over an encrypted connection, type commands, control the
mouse, transfer files, reboot into safe mode, run as a
system service to allow logon/logoff. The optional web based configuration
lets you easily change your settings making dynamic IP address use simple
without having to recompile
your support module or redistribute them if they were installed as part of a permanent
or pre-installed system. It also has a Remote Start module that runs as a system service
that will allow you to start the session even if the customers computer is unattended and not logged
on.
If you're a programmer or don't
want to use the winvnc.exe file included with the OneClick package you can use your own.
This allows you to customize the winvnc source
code to modify, remove or add the features you want or need and lets you
ensure your remote support system is always current.
For compatibility, you can enable/disable the "Accept Connection"
prompt allowing it to connect to non-UltraVNC viewers such as RealVNC,
TightVNC or Chicken of the VNC.
OneClick Features:
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Direct point-to-point
connection with no 3rd party servers or services.
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Define up to 100 technician
stations in a single customer module (menu mode).
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Custom tool commands allows you
to define up to 10 custom commands that
can be local commands or programs (.exe, .bat, .doc, pdf, etc), or define links to
web based programs, websites, surveys or questionnaires
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Define a custom tools
website URL in addition to the other custom tools
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Build-Your-Own ToolBox lets you include an unlimited number of tools, files or
programs by dragging and dropping them into a folder in the customer module
creator folder in addition to
the Tools Website and 10 custom tool commands.
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Auto-Reconnect if
connection is dropped
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Auto-call back and
reconnect before the login prompt on reboot
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Track session time across
multiple reboots
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Run in Safe Mode with
auto-call back on reboot
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Logoff/logon or switch
user on the remote system
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Call the customer back to
their workstation using a ringing bell
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Repeater mode allows you
to support customers anywhere from anywhere
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Start a remote support
session on unattended computers
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Ultra small client
download can be as small as 193k (with minimum options).
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Customers can connect
directly to your technician
with no prompts or inputs other than to run the customer module
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Use 40/56/128 bit
end-to-end data encryption
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Optionally password
protect the customer module
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The Daily PIN option
allows you to automatically
change the password daily without re-compiling your customer modules.
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Run as a System Service
enabling Ctrl-Alt-Del
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Prompt the customer for
the repeater ID code
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Prompt your customer for
the port number to connect to
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Automatically
disable/restore Vista UAC (security prompt)
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Automatically
disable/restore Vista AERO for better performance.
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Automatically add itself
to the windows firewall to simplify installation
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Create a port test
shortcut to simplify testing router/firewall configurations
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Create shortcuts to simplify running
the repeater as a service or an application.
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Use Web Based
Configuration
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Optionally display a
custom splash / logo on startup
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Optionally display a
custom name on the timer title bar
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Optionally display a
custom disclaimer message
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Optionally display a
custom goodbye message
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Optionally display a
custom message if the technician is unavailable
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Automatically create a
self contained, non-installing Viewer that can be launched from your
website by your technicians when they are at alternate locations
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Automatically and cleanly
removes itself when you are finished
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You can use the supplied
winvnc.exe or replace it with your own custom version.
The option to prompt the
customer for the workstation (port) number and/or repeater ID code allows
you to support all of your technician workstations from a single customer
download module. Repeater mode enables both the technician and the
customer to establish connections from behind firewalls at locations such as a hotels or Internet
Cafe's.
For more
information, give us a call at one of the following sales numbers
between 9am-5pm EST Monday - Friday.
US:
+01 (813) 419-3547
Canada: +01 (647) 477-6373
UK: +44 (0) 203 00 28213
Ireland: +353
(0) 1 657 1824
User-initiated telephone
technical support for the
OneClick product is not available.
Technical support can only be initiated by email
or forum.
To
update to the latest version, simply download
the
most recent version and install it over the old version
| Release Version 2.0.9.8 |
Version 1.8.9.8
(95/98/ME compatible) |
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Updates
& upgrades are free, simply download
the most recent version and install.
NOTE: If updating from
version 1 to version 2, registered users must
email support
to request a free replacement registration key.
Single-Site
Commercial License
(Unlimited technician seats at one
location)
This is not a license to
provide software as a service (SaaS) or to redistribute the software outside of your organization or allow non-employees to use
it to support customers.
The single-site commercial
license allows unlimited employees at one (1) site or location of your
organization to use the software. "One Site" is defined as the one
geographical location that holds the license. If an individual is a
permanent or temporary employee that works from an alternate location
but is assigned to the site of the license holder, the individual is
authorized by the site license to use the software for the duration of
their employment. Your Registration Code will be sent to you via email
after your order is reviewed for a valid installation code. OneClick is
an add-on for UltraVNC (UVNC) that creates remote support modules and
adds additional options. Although we provide a version of UVNC for your
convenience, you can use your own. We cannot guarantee another
developers product. Since you can fully test OneClick before purchasing,
we cannot give refunds after we have sent a registration key. This is
not a license to provide software as a service (SaaS) or to redistribute
the software outside of your organization or allow non-employees to use
it to support customers. Unlimited means unlimited, the
single-site license is not limited to a maximum number of employees at the
location.
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