-
Direct point-to-point
connection with no 3rd party servers or services.
-
Custom tool commands allows you
to define up to 10 custom commands that
can be local commands or programs (.exe, .bat, .doc, pdf, etc), or define links to
web based programs, websites, surveys or questionnaires
-
Define a custom tools
website URL in addition to the other custom tools
-
Build-Your-Own ToolBox lets you include an unlimited number of tools, files or
programs by dragging and dropping them into a folder in the customer module
creator folder in addition to
the Tools Website and 10 custom tool commands.
-
Auto-Reconnect if
connection is dropped
-
Auto-call back and
reconnect before the login prompt on reboot
-
Track session time across
multiple reboots
-
Run in Safe Mode with
auto-call back on reboot
-
Logoff/logon or switch
user on the remote system
-
Call the customer back to
their workstation using a ringing bell
-
Repeater mode allows you
to support customers anywhere from anywhere
-
Start a remote support
session on unattended computers
-
Ultra small client
download can be as small as 193k (with minimum options).
-
Customers can connect
directly to your technician
with no prompts or inputs other than to run the customer module
-
Use 40/56/128 bit
end-to-end data encryption
-
Optionally password
protect the customer module
-
The Daily PIN option
allows you to automatically
change the password daily without re-compiling your customer modules.
-
Run as a System Service
enabling Ctrl-Alt-Del
-
Prompt the customer for
the repeater ID code
-
Prompt your customer for
the port number to connect to
-
Automatically
disable/restore Vista UAC (security prompt)
-
Automatically
disable/restore Vista AERO for better performance.
-
Automatically add itself
to the windows firewall to simplify installation
-
Create a port test
shortcut to simplify testing router/firewall configurations
-
Create shortcuts to simplify running
the repeater as a service or an application.
-
Use Web Based
Configuration
-
Optionally display a
custom splash / logo on startup
-
Optionally display a
custom name on the timer title bar
-
Optionally display a
custom disclaimer message
-
Optionally display a
custom goodbye message
-
Optionally display a
custom message if the technician is unavailable
-
Automatically create a
self contained, non-installing Viewer that can be launched from your
website by your technicians when they are at alternate locations
-
Automatically and cleanly
removes itself when you are finished
Main
OneClick
allows you to create customized auto-reconnecting remote support customer modules that allow you to
see and operate the remote computer in real-time over an encrypted connection, type commands, control the
mouse, transfer files, reboot into safe mode, run as a
system service to allow logon/logoff. The optional web based configuration
lets you easily change your settings making dynamic IP address use simple
without having to recompile
your support module or redistribute them if they were installed as part of a permanent
or pre-installed system. It also has a Remote Start module that runs as a system service
that will allow you to start the session even if the customers computer is unattended and not logged
on.
